Questions we hear a lot.

Kliento is an AI software company based in Buffalo, NY. We make three products: an AI receptionist that answers phone calls, an AI chat for your website, and an email agent that drafts your replies. Each one is set up around your business, and we build and look after it for you.

Any business that talks to customers by phone, email or website. Our clients range from independent contractors to multi-million dollar operations. If missed calls, unanswered emails or slow replies are costing you customers, one of our products can help.

Not at all. We handle the setup, configuration and maintenance. You share information about your business, review the system before it goes live, and then use it. Clients get a simple portal to see calls and messages, with nothing to configure. If something needs adjusting, you tell us and we handle it.

We're headquartered in Buffalo, New York, and serve businesses across the United States. Everything is set up and managed remotely.

No. Today's AI voices sound natural, warm and conversational. We pick a voice that matches your business and set it up to speak the way your business talks.

For anything it doesn't know, it does one of two things, depending on your preference: transfers the call to someone on your team, or takes a message and tells the caller someone will follow up. It says it isn't sure rather than guessing.

Yes. Each product works on its own, so most businesses start with the one they need most. Some add the Website Chat to the AI Receptionist to cover both phone and web. The Email Agent works alone or alongside either.

Most common business tools: Google Calendar, Outlook, Gmail, most scheduling software (Acuity, Calendly, Jane App and others) and CRMs like HubSpot and Go High Level. The Email Agent works with Gmail and most IMAP email providers. If you use something specific, ask us.

Yes. It can answer many calls at once, so there are no busy signals and no hold queues, even during your busiest hours.

It depends on the product and how quickly you can share what we need (business details, FAQs, calendar access). You get a go-live date in your proposal, before we start building.

Pricing is custom to each business. It depends on the product, your call or inbox volume and your specific needs, so we don't publish flat rates. Reach out and we'll give you a clear, honest quote.

Ongoing support. When your services, hours or needs change, we update the system. You contact us directly, not a support ticket queue, and we check in to review how it's doing.

Yes. We only collect what's needed to run your system, we never sell data, and we use reputable infrastructure to power everything.

Every call gets a log and a summary so you can review what happened. Full recordings can be turned on or off based on your preference and your state's consent laws, and we'll advise you on the right setup.

For healthcare clients, we set systems up with HIPAA in mind: limiting what patient information is stored and using appropriate data handling. Reach out to talk through your specific compliance needs and we'll tell you plainly what we can and can't do.