Legal
Kliento LLC ("Kliento," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website at thekliento.com, our AI Receptionist, Website Chat Widget, and Email Automation Agent (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
We may collect the following categories of information:
Kliento provides AI automation tools to businesses. When our AI Receptionist or other products operate on behalf of a client business, we may process information about that business's customers (including callers, website visitors, or email senders) solely to deliver the service to that client. In these cases, the client business is responsible for its own privacy disclosures to its customers.
Kliento and businesses using our Services may send you SMS (text) messages. These messages fall into two categories:
When you call a business using our AI Receptionist and request that a message be forwarded to a staff member, that message may be delivered via SMS to the relevant staff member's phone number. These are operational notifications triggered directly by your verbal request during the call.
During a call with our AI Receptionist, you may request a text message containing a link, appointment or event information, help link, message confirmation, or other service-related follow-up. SMS messages of this type are sent only if you verbally consent during the call. Your consent is documented as part of the call record.
Message frequency varies based on your interactions with the service. Operational and informational notifications are sent only when triggered by a specific call, request, web form submission, or staff workflow. Kliento does not send marketing, promotional, coupon, discount, fundraising, or advertising SMS under this program.
Message and data rates may apply. Standard carrier messaging and data rates may apply to all SMS messages you receive. Contact your wireless carrier for details about your plan.
You may opt out of SMS communications at any time by replying STOP to any SMS message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent to your number, unless you re-consent.
For assistance with SMS messages, reply HELP to any message you receive from us, or contact us directly at klientohq@gmail.com.
We use the information we collect to:
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share information only in the following limited circumstances:
We retain personal information for as long as necessary to provide our Services and comply with our legal obligations. Call records and transcripts are retained for up to 90 days unless a longer retention period is required by a client agreement. You may request deletion of your information by contacting us at klientohq@gmail.com.
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to:
To exercise any of these rights, contact us at klientohq@gmail.com.
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by other appropriate means. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy, please contact us: